FAQs

We prefer that you e-mail us all of your engraving details and any design preferences to .  Please see Artwork Requirements for all details pertaining to required graphic file types.

We engrave customer-supplied products every day, so we welcome you to submit a quote request to .  Please describe your item(s) to be engraved and we will contact you with a quote or if we need more details.  There are some materials that we may not be 100% sure whether it is truly engravable, so in those instances we will be engraving them at the customer’s risk.

Depending on our workload and your project size, projects can take between 2-10 working days. Never hesitate to ask. We are very customer-oriented and will always do anything we can to satisfy every customer’s deadline.

A proof is provided for approval prior to production.  I delay in proof approval can effect turnaround times, so please reply promptly.

Our business has been a proud member of the Awards and Recognition Association since our inception.  This gives us access to a wealth of resources to source just about any product on the market today.  We will be able to supply most products on the market, with the exception of those products that are proprietary to a specific retailer or controlling group of retailers.

We collect sales tax from Missouri customers or for any order originating in the State of Missouri.  If you provide us a qualifying Missouri State Sales Tax Exemption Certificate with your order, sales tax will not be collected on your order.  We do not need the original certificate.  A photocopy or fax will work.  Orders placed by out-of-state customers that are shipped to out-of-state addresses are not charged sales tax.

Internet orders must be paid via credit card unless the order is picked up locally. Major credit cards we accept are: Visa, MasterCard and American Express. We also accept PayPal payments upon request. We do offer open accounts in some instances.

In the event we make an error, we will replace the incorrect piece(s) as quickly as possible at our expense. If the error was on your part (i.e. incorrect spelling for a name) we will still replace the incorrect piece(s) as quickly as we can at a discounted rate. Regardless of the nature of the error, we will make every effort to have the corrected awards to you in time for presentation.

We ship via United Parcel Service, so shipping times are fairly predictable with the exception of unexpected weather-related delays.  A map of shipping times for the continental United States is HERE.

Because of the custom nature of our products, returns are normally not an option.  If you need to return an item, please contact our customer service team for authorization at 816-232-6000.  All returns must be authorized for tracking purposes.

• We must be notified of pending returns within 7 business days of the order delivery date.
• Authorized returned items are subject to a 25% restocking charge.
• Shipping charges are NON-REFUNDABLE.

Once your order has been shipped, you will receive an email from UPS containing your tracking number and instructions on how to track your order on the UPS.com website.

We use UPS for all ground or expedited services. We insure all items with UPS when the order is shipped. If this should happen please contact us at 816-232-6000 so we can start the claims process from our end.